Indian Railways continues to prioritize passenger convenience by ensuring the availability of safe and potable drinking water across its extensive network. The government recently disclosed in the Lok Sabha that approximately 13 lakh litres of packaged drinking water, branded as ‘Rail Neer,’ are supplied daily to train passengers. This initiative underscores the commitment to providing high-quality drinking water both on trains and at railway stations.
Ensuring Safe Drinking Water at Stations
The Indian Railways has implemented several measures to guarantee safe and accessible drinking water for passengers at railway stations. These efforts include the installation of water vending machines (WVMs) and rigorous maintenance practices. According to Railway Minister Ashwini Vaishnaw, regular inspections and maintenance ensure that water facilities meet the required standards. Any issues reported are promptly addressed to maintain uninterrupted service.
Zone-Wise Installation of Water Vending Machines
To improve accessibility to clean drinking water, Indian Railways has installed 954 water vending machines (WVMs) across various zones. These machines provide affordable options for passengers to refill their water bottles, reducing dependence on packaged drinking water while promoting sustainable practices.
Rail Neer: Ensuring Quality and Affordability
Indian Railways supplies Rail Neer, a packaged drinking water brand approved by the Bureau of Indian Standards (BIS), to passengers at stations and onboard trains. This initiative ensures the availability of safe and affordable drinking water for millions of passengers daily. With a daily supply of 13 lakh litres, Rail Neer has become a reliable choice for travelers seeking quality drinking water during their journey.
Addressing Complaints Efficiently
The Indian Railways actively addresses passenger complaints related to deficiencies in water supply or other services. Complaints are received through various channels, including public feedback, social media, and web portals. These are then forwarded to the relevant departments for swift resolution. According to Minister Vaishnaw, the process of handling complaints is continuous and dynamic, ensuring that passengers’ concerns are resolved promptly.
Comprehensive Monitoring and Maintenance
To maintain high standards, the Indian Railways has established a robust system for the inspection and maintenance of drinking water facilities. Regular checks are conducted to ensure the quality of water supplied at stations and onboard trains. Additionally, corrective measures are promptly implemented whenever required to address any identified issues.
Indian Railways’ Commitment to Sustainability
By offering affordable packaged drinking water and installing water vending machines, Indian Railways supports environmental sustainability. Passengers are encouraged to use WVMs to refill reusable bottles, reducing the reliance on single-use plastics. This initiative aligns with the government’s broader goals of environmental conservation and waste reduction.
Passenger Satisfaction at the Core
Indian Railways continues to prioritize passenger satisfaction by enhancing its services and addressing grievances efficiently. With a network that caters to millions daily, ensuring safe and potable drinking water remains a fundamental aspect of the overall travel experience.
The daily supply of 13 lakh litres of Rail Neer and the installation of nearly 1,000 water vending machines reflect Indian Railways’ unwavering commitment to passenger welfare. By combining innovation with sustainability, the Indian Railways ensures that passengers have access to safe drinking water throughout their journey, contributing to a more comfortable and convenient travel experience.
