The Jammu Municipal Corporation (JMC) has recently launched an upgraded Public Grievances and Feedback Management System, aiming to streamline the process for residents to report civic issues and receive timely resolutions. This revamped system integrates modern digital tools, making it more accessible and efficient for the citizens of Jammu.
How to Access the System Public Grievances and Feedback Management System in JMC
The JMC Helpline can be accessed:
- Online through the JMC website: A user-friendly portal guides users through the process.
- Mobile Application: Available for download on Android and iOS devices.
- Customer Service Center: Assistance is provided for citizens unfamiliar with digital tools.
Online Mode to Report Civic Issues in Jammu and Get the JMC to Act:
Residents can follow these steps to lodge a complaint:
- Access the System Online: Visit the official JMC website or use the designated mobile application. Click here to visit Officaial Website.
- Register or Log In: Create an account or log in using existing credentials.
- Submit the Complaint: Fill out the form, providing details about the issue, location, and category.
- Receive a Tracking ID: After submission, a unique tracking ID is provided for monitoring the complaint status.
- Provide Feedback: Once the complaint is resolved, users are encouraged to share their experiences to help improve the system.
Mobile Application to report Civic issues in Jammu and Get JMC to Act
To report civic issues through the mobile application in Jammu and ensure the JMC takes action, follow these steps:
- Download the JMC Mobile Application: Click here to download the Jammu Municipal Corporation Android App.
- Register or Log In: Create a new account or log in using your existing credentials.
- Submit Your Complaint: Navigate to the ‘Report an Issue’ section, fill in the necessary details, and submit your complaint.
- Track Your Complaint: Use the app to monitor the status of your grievance in real time.
- Provide Feedback: After the issue is resolved, share your feedback to help improve the service.
Customer Service Center: Call and Report Civic Issues in Jammu and Get the JMC to Act
Call the Toll-Free Number 18001807207 and 0191-2570570 to Report Civic Issues in Jammu and Get the JMC to Take Action on Public Grievances.
Read also: How to Check & Pay Electricity Bill Online in Jammu and Kashmir: A Complete Guide to Bill Sahuliyat
Categories of Complaints Addressed by JMC
The public grievances & feedback management system of JMC covers a wide range of civic issues, including:
- Sanitation: Issues related to garbage collection, cleanliness, issues related Deep Drains and Nallahs and waste management.
- Street Lighting: Faulty or non-functional street lights.
- Drainage: Problems with blocked or damaged drainage systems.
- Encroachments: Reporting unauthorized constructions and encroachments.
- Report complaints related to Dengue and Chikungunya: Vector-borne diseases as well as submit requests for fogging and spraying in their areas, enabling quick response and effective control measures.
- GIS & Digital door numbering
FAQs
- How can I file a complaint in the new system?
- Visit the JMC website or mobile app, log in, and submit your complaint using the online form.
- What types of issues can I report?
- The system addresses sanitation, drainage, street lighting, encroachment, and other municipal services.
- How do I track my complaint status?
- After submitting a complaint, you’ll receive a tracking ID to monitor progress online.
- Can I provide feedback on the resolution process?
- Yes, users are encouraged to share their feedback after their complaint is resolved.
- What if my complaint isn’t resolved?
- You can escalate unresolved issues within the system for further action.
- Is the mobile app available for all devices?
- The app is compatible with both Android and iOS platforms.
The revamped Public Grievances and Feedback Management System is a significant advancement for Jammu, enhancing the efficiency and transparency of municipal services. It provides residents with an easy-to-use platform to report issues, monitor resolutions, and offer valuable feedback.
